Last modified: June 20, 2025
Introduction
This Privacy Policy applies to the collection and processing of personal data of Chenshengsp visitors, users, and customers while interacting with us through our website, www.chenshengsp.com, including all related subdomains (collectively, the "Website").
Chenshengsp values your privacy and is committed to protecting your personal data. We may update this Privacy Policy from time to time. Any updated version will be published on our Website. If changes significantly affect your privacy rights, we will make reasonable efforts to notify you.
This Privacy Policy explains:
What personal data we collect
How we use your personal data
The legal basis for processing your information
How we protect your data
How long we retain your data
Whether we share your data with third parties
Your privacy rights
How to contact us
1. HOW WE PROCESS YOUR PERSONAL DATA
We process your personal data for various purposes depending on how you interact with our Website and services.
1.1 Online Orders and Customer Services
Online Orders
When you place an order through our Website, we may collect:
Name
Email address
Telephone number
Billing address
Shipping address
Payment-related information
Other information necessary to complete your purchase
This information is required to process, ship, and deliver your order. We may also send you order confirmations, shipping updates, and customer service communications.
We may share your shipping information with logistics and delivery providers solely for order fulfillment purposes.
Customer Accounts
If you create an account on our Website, we may store your:
Name
Email address
Telephone number
Billing and shipping information
Login credentials
Your account information is stored on secure servers.
Payments and Fraud Prevention
Payments made through our Website are processed by third-party payment providers. Chenshengsp does not directly store full payment card details.
Payment providers may process information such as:
Payment method
Transaction amount
IP address
Billing details
for payment verification, fraud prevention, and legal compliance purposes.
Customer Support
When you contact our customer support team by email or through our Website, we may collect:
Name
Email address
Order information
Communication records
This information helps us respond to your questions and improve our services.
1.2 Marketing and Promotional Communications
Newsletters and Promotional Emails
With your consent, we may send you:
Product updates
Promotional offers
Marketing emails
Shopping cart reminders
You can unsubscribe at any time by:
Clicking the "unsubscribe" link in our emails
Contacting us at support@chenshengsp.com
Personalized Advertising
We may use cookies, analytics tools, and advertising technologies to understand how visitors use our Website and to improve marketing performance.
This may include:
Website browsing behavior
Purchase history
Device information
Geographic region
Interaction with advertisements
We may use third-party advertising platforms and analytics providers to display relevant advertisements and improve user experience.
We do not sell your personal data to third parties.
1.3 Website Functionality and Cookies
Website Analytics
We use analytics tools to better understand Website traffic and visitor behavior. This helps us improve Website performance, user experience, and product offerings.
Collected information may include:
Browser type
Device type
IP address
Pages visited
Time spent on pages
Referral sources
Cookies
Our Website uses cookies and similar technologies to:
Improve Website functionality
Remember user preferences
Maintain shopping cart functionality
Analyze Website traffic
You may disable cookies through your browser settings, although some Website features may not function properly.
1.4 Social Media
If you interact with Chenshengsp through social media platforms, certain information may be shared with us by those platforms in accordance with their privacy policies.
1.5 Customer Reviews and Surveys
If you leave a product review or complete a survey, we may collect:
Name
Email address
Review content
Feedback information
You may choose to submit reviews anonymously where available.
1.6 Business Operations
We may process personal data as necessary for business operations, including:
Internal administration
Fraud prevention
Legal compliance
Business transfers, mergers, or reorganizations
2. LEGAL BASIS FOR PROCESSING
Depending on the situation, we process personal data based on:
Your consent
Performance of a contract
Legitimate business interests
Compliance with legal obligations
3. HOW WE PROTECT YOUR PERSONAL DATA
We implement reasonable technical and organizational security measures to protect your personal data against:
Unauthorized access
Loss
Misuse
Disclosure
Alteration
Access to personal data is limited to authorized personnel only.
4. RETENTION OF PERSONAL DATA
We retain personal data only for as long as necessary to:
Fulfill orders
Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
5. SHARING PERSONAL DATA WITH THIRD PARTIES
We may share personal data with trusted third parties including:
Payment processors
Shipping carriers
Customer support providers
Analytics providers
Marketing service providers
IT and hosting providers
We may also disclose personal data if required by law or legal process.
6. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your personal data
Restrict certain processing activities
Object to marketing communications
Request data portability
To exercise your rights, please contact:
support@chenshengsp.com
7. CHILDREN'S PRIVACY
Our Website is not intended for children under the age required by applicable law. We do not knowingly collect personal information from minors without appropriate parental consent.
8. COMPLAINTS
If you have questions or complaints regarding this Privacy Policy or how your personal data is processed, please contact us at:
support@chenshengsp.com
9. GOVERNING LAW
This Privacy Policy shall be governed by and construed in accordance with the laws of the People's Republic of China.
Any disputes arising out of or relating to this Privacy Policy shall be subject to the jurisdiction of the courts located in Shenzhen, Guangdong, China.
10. CONTACT
Email: support@chenshengsp.com