Terms & Conditions
These Terms and Conditions of Sale ("Conditions") apply to all orders placed through the Chenshengsp website, www.chenshengsp.com. By placing an order with Chenshengsp, you agree to be bound by these Conditions.
These Conditions set out the rights and obligations relating to your purchase of products from Chenshengsp. Please read them carefully before placing an order.
1. Your Details
To ensure the accurate and timely processing of your order, you must provide complete and correct information, including your name, email address, shipping address, and payment details. You are responsible for ensuring that all information submitted is accurate and up to date.
Chenshengsp will use your personal information only in accordance with our Privacy Policy available on our Website.
2. Offer and Agreement
By placing an order through the Chenshengsp Website, you enter into a purchase agreement with Chenshengsp. The agreement becomes effective once we send an order confirmation to the email address provided by you.
Chenshengsp reserves the right to refuse or cancel any order if there is an obvious pricing error, technical mistake, product availability issue, or suspected fraudulent activity.
3. Price and Payment
All prices displayed on the Website are shown in the applicable currency and include applicable taxes unless otherwise stated. Shipping costs, if applicable, will be displayed at checkout before payment is completed.
Payment methods available for your order are displayed during checkout. Orders will only be processed after successful payment authorization.
Chenshengsp reserves the right to modify product pricing, shipping fees, and promotional offers at any time without prior notice.
4. Order Processing and Delivery
Chenshengsp aims to process and ship orders as quickly as possible. Processing and delivery times are estimates only and may vary depending on location, carrier delays, customs clearance, weather conditions, or other unforeseen circumstances.
Orders will be shipped to the delivery address provided by you during checkout. Customers are responsible for ensuring that shipping information is correct.
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer. Chenshengsp is not responsible for any customs delays or additional import charges.
Ownership of products transfers to you once full payment has been successfully received.
If you receive an incorrect, damaged, or incomplete order, please contact us at support@chenshengsp.com within a reasonable period after delivery.
5. Product Information and Quality
Chenshengsp strives to display product colors, sizes, and details as accurately as possible. However, actual product appearance may vary slightly due to screen settings, lighting, manufacturing differences, or materials used.
Product lifespan and appearance may vary depending on usage, care, washing methods, and storage conditions. Following recommended care instructions may help maintain product quality over time.
Certain products may naturally experience wear over time depending on frequency of use and handling.
Product packaging may differ from images displayed on the Website.
6. Returns and Refunds
Customers may request a return within 30 days of receiving their order. Returned items must be unused, unworn, unwashed, and returned in their original condition with tags and original packaging included.
To initiate a return, please contact support@chenshengsp.com with your order details. Additional return instructions will be provided after approval.
Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
Customers may inspect and try products in a reasonable manner to determine suitability. Products showing signs of excessive use, washing, damage, alteration, missing tags, or wear beyond normal inspection may not qualify for a full refund.
Once the returned product has been received and inspected, approved refunds will be issued to the original payment method. Refund processing times may vary depending on your financial institution or payment provider.
Original shipping fees and expedited shipping charges are non-refundable unless otherwise required by applicable law.
Certain items may not be eligible for return, including:
Final sale items
Promotional or free gift items
Products marked as non-returnable for hygiene or safety reasons
7. Order Cancellation
Orders may be canceled within 24 hours of purchase for a full refund.
Once an order has entered processing or shipment status, cancellation may no longer be possible.
If you need to request a cancellation, please contact support@chenshengsp.com as soon as possible.
8. Intellectual Property
All content on the Chenshengsp Website, including text, graphics, logos, images, product descriptions, and website design, is the property of Chenshengsp or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or commercially use any Website content without prior written permission.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Chenshengsp shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our Website, products, or services.
Chenshengsp does not guarantee that the Website will always be uninterrupted, secure, or error-free.
10. Changes to These Conditions
Chenshengsp reserves the right to update or modify these Conditions at any time. Updated versions will be posted on the Website and become effective immediately upon publication.
Changes will not affect orders already placed before the updated Conditions take effect.
11. Complaints
If you have any complaints or concerns regarding our products or services, please contact us at:
support@chenshengsp.com
We will make reasonable efforts to respond and resolve issues promptly.
12. Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the People’s Republic of China.
Any disputes arising out of or relating to these Terms and Conditions shall be subject to the jurisdiction of the courts located in Shenzhen, Guangdong, China.
13. Contact Information
Email: support@chenshengsp.com